Error code 1012 most commonly indicates one of the following situations:

• Incomplete or incorrect programming of the device.
• Incomplete or erred provisioning following activation, ESN swap, or change to the Sprint Vision username or password.
• The network is busy or experiencing a problem.

To troubleshoot Error code 1012, perform the following steps:

NOTE: While troubleshooting, if your attempt to log in to Sprint Vision services fails, wait 20 to 30 minutes before trying again. Three failed login attempts within a 20-minute period locks your account for 20 minutes. Attempting to log in to a locked account resets the timer on the lock.

1. Make sure you are in a Sprint coverage area and the phone has two or more bars of signal.
2. Attempt a phone call. NOTE: If you cannot complete a call, the phone will not provision data services and you will need to contact us.
3. If the phone was recently activated, wait four hours, and then attempt to log in to Sprint Vision again.
4. With the phone on, remove the battery from the phone for one to two minutes. Reinsert the battery, and then attempt to log in to Sprint Vision again.
5. Update your Sprint Vision profile, and then attempt to log in to Sprint Vision again.
6. If the previous troubleshooting steps did not resolve the issue, contact us for further assistance with this error.

NOTE: It is important that you call from either a home phone or another phone and request data support. Explain your issue and what troubleshooting steps you have performed. They will assist you with programming your phone. Actions that might be taken by a support representative include re-provisioning or fully resetting your phone, which erases everything on the phone. Be sure to back up your important information prior to contacting support.