Although there are a variety of error messages that you may encounter when trying to connect to the Internet using your AirCard® 597E ExpressCard by Sierra Wireless, most of them can be resolved by checking the items below:

If there is sufficient signal strength to connect

If low signal strength is displayed in the Connection Manager window, move to a location with better coverage. For a map of coverage in your area, browse to the Sprint Coverage search tool, enter your ZIP code and click Go.

If the Connection Manager has encountered a problem

The Connection Manager and/or the Dial-Up Networking connection associated with it may have been corrupted. The easiest way to rule this out as a potential problem is to reinstall the software using the Windows Add/Remove Programs feature.

If there is a provisioning problem with your Sprint account

To troubleshoot provisioning problems, you must contact us for assistance.

If the steps above do not resolve the issue, then please contact us for further assistance.