Troubleshoot if you receive an error when trying to connect to the Internet with your Sierra Wireless Compass 597

Last Updated: Sep 25, 2015

Although there are a variety of error messages that you may encounter when trying to connect to the Internet using your Sierra Wireless™ Compass™ 597, most of them can be resolved by checking the items below:

If there is sufficient signal strength to connect

If low signal strength is displayed in the Sprint SmartView window, move to a location with better coverage. For a map of coverage in your area, using an alternate Internet connection browse to the Sprint Coverage tool, enter your ZIP code and click Go.

If Sprint SmartView has encountered a problem

The Sprint SmartView software and/or the Dial-Up Networking connection associated with it may have been corrupted. The easiest way to rule this out as a potential problem is to uninstall the software using the Windows Add/Remove Programs feature and then reinsert the modem to reinstall the software and drivers.

If there is a provisioning problem with your Sprint account

To troubleshoot provisioning problems, contact us for assistance.

If the steps above do not resolve the issue, then please contact us for assistance.

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