Although there are a variety of error messages that you may encounter, most of them can be resolved by checking the following:

• There is not sufficient signal strength to connect - If low signal strength is displayed in the Connection Manager window, move to a location with better coverage. For a map of coverage in your area, using an alternate Internet connection go to the Sprint Coverage Tool, enter your zip code and click Go.
• Your U301 Sprint SmartView software has encountered a problem - The Sprint SmartView software and/or the Dial-Up Networking connection associated with it may have been corrupted. The easiest way to rule this out as a potential problem is to uninstall the software using the Windows Add/Remove Programs feature and reinstall the software and drivers from the CD-ROM.
• You encounter a problem with your data services - If this happens:
• Go to Sprint SmartView
• On menu bar select tools > settings > hardware > mobile devices/modify
• Select update profile

If the steps above do not resolve the issue, please contact Sprint Customer Service for assistance.