Although there are a variety of error messages that you may encounter with your 598U by Sierra Wireless device, most of them can be resolved by following the steps below:

There is not sufficient signal strength to connect.

If low signal strength is displayed in the Sprint SmartView window, move to a location with better coverage. For a map of coverage in your area, using an alternate Internet connection browse the Sprint Power Vision Coverage search tool, enter your zip code, and click Go.

Sprint SmartView has encountered a problem.

The Sprint SmartView software and/or the Dial-Up Networking connection associated with it may have been corrupted. The easiest way to rule this out as a potential problem is to uninstall the software using the Windows Add/Remove Programs feature and reinsert the modem, to reinstall the software and drivers.

There is a provisioning problem with your Sprint account.

To troubleshoot provisioning problems, contact us for assistance.

If these steps do not resolve the issue, then please contact us for assistance.