Troubleshoot if you receive an error when you try to connect to the Internet with your 598U by Sierra Wireless device

Last Updated: Sep 25, 2015

Although there are a variety of error messages that you may encounter with your 598U by Sierra Wireless device, most of them can be resolved by following the steps below:

There is not sufficient signal strength to connect.

If low signal strength is displayed in the Sprint SmartView window, move to a location with better coverage. For a map of coverage in your area, using an alternate Internet connection browse the Sprint Power Vision Coverage search tool, enter your zip code, and click Go.

Sprint SmartView has encountered a problem.

The Sprint SmartView software and/or the Dial-Up Networking connection associated with it may have been corrupted. The easiest way to rule this out as a potential problem is to uninstall the software using the Windows Add/Remove Programs feature and reinsert the modem, to reinstall the software and drivers.

There is a provisioning problem with your Sprint account.

To troubleshoot provisioning problems, contact us for assistance.

Error 631-The port was disconnected by the user. This can be caused by: The power or cable to the modem being removed during the connection process; User or application interrupting the connection process.

Solution: Check the taskbar for applications such as Skype and other syncing software and exit them, verify that the dialer in Internet Options is set to "Never dial a connection" for all the connections listed.

If these steps do not resolve the issue, then please contact us for assistance.

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