Troubleshoot if you receive an error when you try to connect to the Internet with your Merlin EX720 by Novatel Wireless

Last Updated: Sep 25, 2015

Although there are a variety of error messages that you may encounter with your Merlin™ EX720 by Novatel Wireless, most of them can be resolved by following the steps below:

There is not sufficient signal strength to connect.

If low signal strength is displayed in the Connection Manager window, move to a location with better coverage. For a map of coverage in your area, visit

Sprint SmartView has encountered a problem.

The Sprint SmartView software and/or the Dial-Up Networking connection associated with it may have been corrupted. The easiest way to rule this out as a potential problem is to uninstall the software using the Windows Add/Remove Programs feature and reinsert the modem, to reinstall the software and drivers.

There is a provisioning problem with your Sprint account.

In order to troubleshoot provisioning problems, contact us.

If these steps do not resolve the issue, then please contact us for assistance.

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