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Troubleshoot if your Overdrive 3G/4G Mobile Hotspot 4G performance is less than expected when using Windows XP and Wi-Fi

Last Updated: Nov 19, 2013

You may experience the following issue with your Overdrive™ 3G/4G Mobile Hotspot.

Lower throughput may be observed on older laptops running Windows XP and using Wi-Fi. This issue is not typically observed on Windows Vista, Windows 7 or Mac computers.

Using your Overdrive in a tethered mode to your computer with the USB to Micro B cable may improve the performance.

This is a known issue, and there are ways to improve performance by changing the Wi-Fi settings based on the manufacturer of your Wi-Fi network adapter, such as:

  • Intel
  • Atheros
  • Broadcom
  • Others

To optimize your Windows XP settings

  1. Open your Device Manager by:
    • Click Start > Run, and enter devmgmt.msc
    • Click Start > Settings > Control Panel; double-click System; in System Properties window, click Hardware; click Device Manager
  2. Locate Network Adapters and click the + sign in front of it. This will display the current network devices that Windows detects.
  3. Double-click the Wi-Fi network adapter of your computer. For example: Intel(R) WiFi Link 5100 AGN
  4. Change the power settings by following the instructions below for the manufacturer of your Wi-Fi adapter:
    • Intel
    • Atheros
    • Broadcom
    • Others

Note: The settings below are often controlled by 3rd-party, value-add applications and may be automatically changed. If your Wi-Fi performance improves for a while after performing the steps below, but then declines, recheck the settings to make sure they match those below.

For Intel Wi-Fi Products

  1. Click the Advanced tab
  2. In the Property list, click Power Management and move the slider all the way to the right to Highest
  3. Click OK

For Atheros Wi-Fi Products

  1. Click the Advanced tab
  2. Set Power Save Mode to Off

For Broadcom Wi-Fi Products

  1. Click the Advanced tab
  2. Set Minimum Power Consumption to Disabled
  3. Set Power Save Mode to Disabled

For Other Wi-Fi Chipsets

For other Wi-Fi chipsets, select a configuration with minimal power savings to maximize throughput.

Note: At any time, you can check that you have the latest software version for your device. For instructions on how to check your software version and update your software, refer to Check for Updates.

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