Troubleshoot if your Palm Pre has problems downloading applications from Palm Application Catalogue
Last Updated: Feb 14, 2011
A software update corrects the following issue with your Palm® Pre.
Palm Pre devices that were on webOS version 1.2.9.1 and updated the software to webOS 1.3.5.1 experienced a side effect that caused an inability to complete a Palm Application Catalogue download. When you try to download from the Palm Application Catalogue, the download will continue to loop but never complete.
To fix this, please update your handset software to WebOS version 1.4.0 or greater.
Note: At any time, you can check that you have the latest software version for your phone. For instructions on how to check your software version and update your phone software, refer to Check for Updates.
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