Last Updated: Apr 14, 2014
You may experience the following change with Picture Mail on your phone.
Instead of seeing a familiar phone number, e-mail address or contact name in the From area on a Picture Mail message, you will see the short code 9000. This is due to changes in our Picture Mail network and how it affects phones that use Picture Mail 4.x software.
Phones affected include:
The sender's information can be found at the beginning of the body of the text message. To view the Picture Mail message to see who sent it, just open the message, select Go, and view the picture to see the sender's information.