Troubleshoot if you're unable to connect when using your AirCard 597E ExpressCard by Sierra Wireless while roaming

Last Updated: Sep 25, 2015

When using your AirCard® 597E ExpressCard by Sierra Wireless, from the Sprint Mobile Broadband option in the Settings window, ensure Roam Mode is set to Automatic or Roam Only. If Roam Mode is set to Sprint, you will only be able to connect when you are in the network coverage area – that is, when you're not roaming.

If the steps above do not resolve the issue, then please contact us for assistance.

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