Troubleshoot Bluetooth

This article helps you troubleshoot Bluetooth issues on your HTC EVO 4G.

You may have Bluetooth® issues if your HTC EVO™ 4G is unable to:

• Pair with a Bluetooth device
• Connect to a Bluetooth device
• Recognize a Bluetooth device

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

1. Does the device you're pairing with support the same Bluetooth protocols as your HTC EVO 4G?

   Refer to the Bluetooth device's user manual for compatibility.

   Your HTC EVO 4G is compatible with Bluetooth v2.1 + EDR with A2DP, AVRCP, FTP, HFP, HSP, OPP, and PBAP.

   If the manual doesn't list any of these protocols, your HTC EVO 4G is unable to connect to that Bluetooth device.

2. Is Bluetooth enabled on both devices?

   Bluetooth may be turned off on either the HTC EVO 4G or the other Bluetooth device. Be sure Bluetooth is enabled on both devices.

   Turn your HTC EVO 4G Bluetooth on.

3. Is the Bluetooth device in range?

   The Bluetooth communication range for most devices, including your HTC EVO 4G, is about 30 feet. Be sure your devices are in range.

4. Perform a soft reset.

   A soft reset deletes any temporary files that may be causing the issue.

   1. Press and hold the Power key, and then tap Power off to turn your HTC EVO 4G off.
   2. Remove the battery. After 30 seconds, reinsert the battery.
   3. Press and hold the Power key to turn your HTC EVO 4G back on.
   4. Test your device to see if the issue is resolved.

5. Remove the pairing and re-pair the Bluetooth device.

   Removing the pairing, restarting your HTC EVO 4G, and then re-pairing the Bluetooth device refreshes and updates your connection.

   Pair with a Bluetooth device.

Note: To optimize device performance, be sure your HTC EVO 4G is running the most recent device software. Check for software updates.

If you're still having issues, try our community pages for the HTC EVO 4G.