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Troubleshoot issues related to Bluetooth and your HTC EVO 4G LTE

Last Updated: Nov 15, 2013

This article helps you troubleshoot Bluetooth issues on your HTC EVO 4G LTE

You may have Bluetooth® issues if your HTC EVO™ 4G LTE is unable to:

  • Pair with a Bluetooth device
  • Connect to a Bluetooth device
  • Recognize a Bluetooth device

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Does the device you're pairing with support the same Bluetooth protocols as your HTC EVO 4G LTE?

    Refer to the Bluetooth device's user manual for compatibility.

    Your HTC EVO 4G LTE is compatible with Bluetooth v4.0 with A2DP, AVDTP, AVRCP, GAVDP, GOEP, HFP 1.5, HID, HSP, OBEX, PAN, SDAP/SDP, SPP, and Stereo Streaming.

    If the manual doesn't list any of these protocols, your HTC EVO 4G LTE is unable to connect to that Bluetooth device.

  2. Is Bluetooth enabled on both devices?

    Bluetooth may be turned off on either the HTC EVO 4G LTE or the other Bluetooth device. Be sure Bluetooth is enabled on both devices.

    Turn your HTC EVO 4G LTE Bluetooth on.

  3. Is the Bluetooth device in range?

    The Bluetooth communication range for most devices, including your HTC EVO 4G LTE, is about 30 feet. Be sure your devices are in range.

  4. Perform a soft reset.

    A soft reset deletes any temporary files that may be causing the issue.

    1. Press and hold the Power key. Ignore any prompts or other screen changes.
    2. Continue holding the Power key until your HTC EVO 4G LTE turns off.
    3. Your device automatically turns back on.
    4. Test your phone to see if the issue is resolved.
  5. Remove the pairing and re-pair the Bluetooth device.

    Removing the pairing, restarting your HTC EVO 4G LTE, and then re-pairing the Bluetooth device refreshes and updates your connection.

    Pair with a Bluetooth device.

Note: To optimize device performance, be sure your HTC EVO 4G LTE is running the most recent device software. Check for software updates.

If you're still having issues, try our community pages for the HTC EVO 4G LTE.

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