Last Updated: Nov 19, 2014
This article helps you troubleshoot Bluetooth issues on your Motorola Photon Q 4G LTE.
You may have Bluetooth® issues if your Motorola Photon™ Q 4G LTE is unable to:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Does the device you're pairing with support the same Bluetooth protocols as your Motorola Photon Q 4G LTE?
Refer to the Bluetooth device's user manual for compatibility.
Your Motorola Photon Q 4G LTE is compatible with Bluetooth 4.0 with A2DP, AVRCP, FTP, GAP, HFP, HID, HSP, MAP, OPP, PAN, PBAP, SAP, and SPP.
If the manual doesn't list any of these protocols, your Motorola Photon Q 4G LTE is unable to connect to that Bluetooth device.
Is Bluetooth enabled on both devices?
Bluetooth may be turned off on either the Motorola Photon Q 4G LTE or the other Bluetooth device. Be sure Bluetooth is enabled on both devices.
Is the Bluetooth device in range?
The Bluetooth communication range for most devices, including your Motorola Photon Q 4G LTE, is about 30 feet. Be sure your devices are in range.
Perform a soft reset.
A soft reset deletes any temporary files that may be causing the issue.
Remove the pairing and re-pair the Bluetooth device.
Removing the pairing, restarting your Motorola Photon Q 4G LTE, and then re-pairing the Bluetooth device refreshes and updates your connection.
Note: To optimize device performance, be sure your Motorola Photon Q 4G LTE is running the most recent device software. Check for software updates.
If you're still having issues, try our community pages for the Motorola Photon Q 4G LTE.