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Troubleshoot issues related to Bluetooth and your Sanyo Vero

Last Updated: May 16, 2014


This article helps you troubleshoot Bluetooth issues on your Sanyo Vero.

You may have Bluetooth® issues if your Sanyo Vero™ is unable to:
  • Pair with a Bluetooth device
  • Connect to a Bluetooth device
  • Recognize a Bluetooth device

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Does the device you're pairing with support the same Bluetooth protocols as your Sanyo Vero?

    Refer to the Bluetooth device's user manual for compatibility.

    Your Sanyo Vero is compatible with Bluetooth v2.0 with BPP, DUN, GOEP, HFP 1.5, HSP, OPP, PBAP, and SPP.

    If the manual doesn't list any of these protocols, your Sanyo Vero is unable to connect to that Bluetooth device.

  2. Is Bluetooth enabled on both devices?

    Bluetooth may be turned off on either the Sanyo Vero or the other Bluetooth device. Be sure Bluetooth is enabled on both devices.

    Turn your Sanyo Vero Bluetooth on.

  3. Is the Bluetooth device in range?

    The Bluetooth communication range for most devices, including your Sanyo Vero, is about 30 feet. Be sure your devices are in range.

  4. Perform a soft reset.

    A soft reset deletes any temporary files that may be causing the issue.

    1. Press and hold the Power key to turn your Sanyo Vero off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press the Power key to turn your Sanyo Vero back on.
    4. Test your device to see if the issue is resolved.

  5. Remove the pairing and re-pair the Bluetooth device.

    Removing the pairing, restarting your Sanyo Vero, and then re-pairing the Bluetooth device refreshes and updates your connection.

    Pair with a Bluetooth device.

Note: To optimize device performance, be sure your Sanyo Vero is running the most recent device software. Check for software updates.

If you're still having issues, try our community pages for the Sanyo Vero.

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