This article helps you troubleshoot Bluetooth issues on your Samsung Galaxy S II Epic 4G Touch.

You may have Bluetooth® issues if your Samsung Galaxy S™ II Epic 4G Touch is unable to:

• Pair with a Bluetooth device
• Connect to a Bluetooth device
• Recognize a Bluetooth device

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

1. Does the device you're pairing with support the same Bluetooth protocols as your Samsung Galaxy S II Epic 4G Touch?

   Refer to the Bluetooth device's user manual for compatibility.

   Your Samsung Galaxy S II Epic 4G Touch is compatible with Bluetooth v3.0 with A2DP, AVRCP, GAVDP, HFP 1.5, HSP, MAP, OPP, PBAP.

   If the manual doesn't list any of these protocols, your Samsung Galaxy S II Epic 4G Touch is unable to connect to that Bluetooth device.

2. Is Bluetooth enabled on both devices?

   Bluetooth may be turned off on either the Samsung Galaxy S II Epic 4G Touch or the other Bluetooth device. Be sure Bluetooth is enabled on both devices.

   Turn your Samsung Galaxy S II Epic 4G Touch Bluetooth on.

3. Is the Bluetooth device in range?

   The Bluetooth communication range for most devices, including your Samsung Galaxy S II Epic 4G Touch, is about 30 feet. Be sure your devices are in range.

4. Perform a soft reset.

   A soft reset deletes any temporary files that may be causing the issue.

   1. Press and hold the Power key, tap Power off, and then tap OK to turn your Samsung Galaxy S II Epic 4G Touch off.
   2. Remove the battery. After 30 seconds, reinsert the battery.
   3. Press and hold the Power key to turn your Samsung Galaxy S II Epic 4G Touch back on.
   4. Test your device to see if the issue is resolved.

5. Remove the pairing and re-pair the Bluetooth device.

   Removing the pairing, restarting your Samsung Galaxy S II Epic 4G Touch, and then re-pairing the Bluetooth device refreshes and updates your connection.

   Pair with a Bluetooth device.

Note: To optimize device performance, be sure your Samsung Galaxy S II Epic 4G Touch is running the most recent device software. Check for software updates.

If you're still having issues, try our community pages for the Samsung Galaxy S II Epic 4G Touch.