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Troubleshoot issues related to Bluetooth and your Motorola Photon

Last Updated: Nov 15, 2013


This article helps you troubleshoot Bluetooth issues on your Motorola PHOTON 4G.

You may have Bluetooth® issues if your Motorola PHOTON™ 4G is unable to:
  • Pair with a Bluetooth device
  • Connect to a Bluetooth device
  • Recognize a Bluetooth device

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Does the device you're pairing with support the same Bluetooth protocols as your Motorola PHOTON 4G?

    If not, you won't be able to connect to that Bluetooth device.

    Be sure your Bluetooth device is compatible with Bluetooth v2.1+EDR with A2DP, AVRCP, BPP, DUN, GAP, GAVDP, GOEP, HFP, HID, HSP, MAP, OPP, PBAP, and SPP.

    Note: Refer to the Bluetooth device's user manual for compatibility.

  2. Is Bluetooth enabled on both devices?

    Bluetooth may be turned off on either the Motorola PHOTON 4G or the other Bluetooth device. Be sure Bluetooth is enabled on both devices.

    Turn your Motorola PHOTON 4G Bluetooth on.

  3. Is the Bluetooth device in range?

    The Bluetooth communication range for most devices, including your Motorola PHOTON 4G, is about 30 feet. Be sure your devices are in range.

  4. Perform a soft reset.

    A soft reset deletes any temporary files that may be causing the issue.

    1. Press and hold the Power key and then tap Power off to turn your Motorola PHOTON 4G off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press and hold the Power key to turn your Motorola PHOTON 4G back on.
    4. Test your phone to see if the issue is resolved.

  5. Remove the pairing and re-pair the Bluetooth device.

    Removing the pairing, restarting your Motorola PHOTON 4G, and then re-pairing the Bluetooth device refreshes and updates your connection.

    Pair with a Bluetooth device.

Note: To optimize device performance, be sure your Motorola PHOTON 4G is running the most recent device software. Check for software updates.

If you're still having issues, try our community pages for the Motorola PHOTON 4G.

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