Last Updated: May 16, 2014
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Does the device you're pairing with support the same Bluetooth protocols as your Motorola PHOTON 4G?
If not, you won't be able to connect to that Bluetooth device.
Be sure your Bluetooth device is compatible with Bluetooth v2.1+EDR with A2DP, AVRCP, BPP, DUN, GAP, GAVDP, GOEP, HFP, HID, HSP, MAP, OPP, PBAP, and SPP.
Note: Refer to the Bluetooth device's user manual for compatibility.
Bluetooth may be turned off on either the Motorola PHOTON 4G or the other Bluetooth device. Be sure Bluetooth is enabled on both devices.
Is the Bluetooth device in range?
The Bluetooth communication range for most devices, including your Motorola PHOTON 4G, is about 30 feet. Be sure your devices are in range.
A soft reset deletes any temporary files that may be causing the issue.
Removing the pairing, restarting your Motorola PHOTON 4G, and then re-pairing the Bluetooth device refreshes and updates your connection.
Note: To optimize device performance, be sure your Motorola PHOTON 4G is running the most recent device software. Check for software updates.
If you're still having issues, try our community pages for the Motorola PHOTON 4G.