Last Updated: May 16, 2014
This article helps troubleshoot Wi-Fi connectivity issues on your Samsung Galaxy S III.
You may have Wi-Fi connectivity issues if your phone:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed.
Make sure you've turned on Wi-Fi on your Samsung Galaxy S III®.
Make sure the wireless network password is correct.
If the wireless network password is incorrect or changes, your Samsung Galaxy S III can't connect to the Wi-Fi network. Remove and reconnect to the network to make sure the password is correct.
Perform a soft reset.
If you're still having issues, dial *2 on your phone or dial 855-639-4644 to reach Sprint Prepaid Customer Care.