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Troubleshoot issues related to a blinking/solid red network LED on your AIRAVE 2.5

Last Updated: May 16, 2014

This article helps troubleshoot a blinking/solid red network LED on your AIRAVE 2.5.

A red network LED is most often caused by:

  • No Sprint network access
  • Cables not fully plugged in
  • Cables plugged into wrong ports

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If you have uncovered an issue that you can't fix, contact Sprint AIRAVE Support at (866) 556- 7310.

Note: If you have just received a replacement AIRAVE 2.5, contact Sprint AIRRAVE Support at (866) 556- 7310 to associate the device with your account.

  1. Network LED and all other LEDs are solid red.

    If the Network and all other LEDs are solid red, plug the AIRAVE 2.5 into a different power outlet.

    If you've received a replacement AIRAVE 2.5, ensure all new accessories (power adapter, etc) are used.

    If the Network LED and all other LEDs are still solid red, contact Sprint AIRRAVE Support at (866) 556- 7310.

  2. Confirm that the Ethernet cable from the WAN port on your AIRAVE 2.5 is plugged into the LAN or Ethernet port on your modem.

    Follow the hardware setup tutorial to ensure the AIRAVE 2.5 is set up properly.

    Note: You should hear a click when the cable is fully inserted.

  3. Ensure the AIRAVE 2.5 has acquired GPS signal.
  4. It's possible that the AIRAVE 2.5 cannot establish a GPS connection. If the GPS LED is solid or blinking red, following the steps to troubleshoot a red GPS LED.

  5. Power cycle all network equipment (Your router, modem, and your AIRAVE 2.5).

    Note: There is no power switch on your AIRAVE 2.5. To power cycle the device, unplug it from the power source.

    Make sure all lights on your modem go off. If not, remove the battery back-up to fully power cycle the device or look for a power switch. If you are unable to locate the battery or there is a warning label stating not to remove the battery, consult your Internet service provider for the appropriate power cycle process.

    Ensure all devices are plugged in, in the proper order:

    1. Plug the power cable into the modem.
    2. Plug the power cable into the AIRAVE 2.5.
    3. Plug the power cable into the router.
  6. If the problem persists, try reversing the setup order and power cycle all network equipment.

    1. Unplug the power cables from all devices.
    2. Connect the Ethernet cable from the LAN port on your modem to the WAN or Internet port on your router.
    3. Connect the Ethernet cable from a LAN port on your router, to the WAN port on the AIRAVE 2.5.
    4. Plug the power cable into the modem.
    5. Plug the power cable into the router.
    6. Plug the power cable into the AIRAVE 2.5.

If you're still having issues, contact Sprint AIRAVE Support at (866) 556- 7310.

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