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Troubleshoot issues related to apps on your Apple iPhone 5s

Last Updated: Nov 15, 2013

This article helps troubleshoot malfunctioning applications on your Apple iPhone 5s.

You may have an unstable application if it:

  • Doesn't open
  • Crashes frequently
  • Freezes or becomes unresponsive
  • Displays error messages

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Perform a soft reset.

    A soft reset deletes any temporary files that may be causing the issue.

    1. From the home screen, press and hold the Power key and the Home key.
    2. Release the Power key and the Home key when the Apple logo appears.
    3. Your Apple iPhone 5s restarts.
    4. Test your device to see if the issue is resolved.
  2. Uninstall and reinstall the application that isn't working.

    A complete application uninstall removes all related files, settings, and data from your Apple iPhone 5s. After the uninstall, reinstall it to try to fix any download errors and to be sure you have the latest software version of the application.

    Uninstall the application.

    Download and reinstall the application.

Note: To optimize device performance, be sure your Apple iPhone 5s is running the most recent device software. Check for software updates.

If you're still having issues, try our community pages for the Apple iPhone 5s or contact the application developer listed in the application description for more help.

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