Troubleshoot issues related to apps on your LG Optimus S

Last Updated: May 16, 2014

This article helps troubleshoot malfunctioning applications on your LG Optimus S.

You may have an unstable application if it:
  • Doesn't open
  • Crashes frequently
  • Freezes or becomes unresponsive
  • Displays error messages

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Perform a soft reset.

    A soft reset deletes any temporary files that may be causing the issue.

    1. Press and hold the Power key to turn your LG Optimus S™ off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press the Power key to turn your LG Optimus S back on.
    4. Test your phone to see if the issue is resolved.

  2. Identify the applications loaded to your LG Optimus S.

    View your installed applications.

  3. Clear application cache.

    Clearing application cache removes any unnecessary application files and frees up memory. You may not be able to clear the cache for every application. Rarely, an application may not function as expected afterward.

    Try clearing your application cache first and test to see if that resolves your issue.

    • If you clear the application cache, you don't remove your personal settings or information.
    • If you clear the application data, you remove your personal settings and info such as login information and high scores.

    Clear the application cache.

  4. Clear application data.

    Caution: When you clear application data, you're permanently deleting your user information, settings, high scores, credit card information, and other files that weren't downloaded originally.

    When you clear application data, the application resets to look like the first time you opened it.

    Clear the application data.

  5. Uninstall and reinstall the application.

    A complete application uninstall removes all related files, settings, and data from your LG Optimus S. After the uninstall, reinstall it to try to fix any download errors and to be sure you have the latest software version of the application.

    Uninstall the application.

    Download and reinstall the application.

Note: To optimize device performance, be sure your LG Optimus S is running the most recent device software. Check for software updates.

If you're still having issues, try our community pages for the LG Optimus S or contact the application developer for more help.

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