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Troubleshoot issues related to apps on your Samsung ATIV S Neo

Last Updated: Nov 15, 2013

This article helps troubleshoot malfunctioning applications on your Samsung ATIV S Neo.

You may have an unstable application if it:

  • Doesn't open
  • Crashes frequently
  • Freezes or becomes unresponsive
  • Displays error messages

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Perform a soft reset.

    A soft reset deletes any temporary files that may be causing the issue.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.
  2. Uninstall and reinstall the application that isn't working.

    A complete application uninstall removes all related files, settings, and data from your Samsung ATIV S Neo. After the uninstall, reinstall it to try to fix any download errors and to be sure you have the latest software version of the application.

    Uninstall the application.

    Download and reinstall the application.

Note: To optimize phone performance, be sure your Samsung ATIV S Neo is running the most recent phone software. Check for software updates.

If you're still having issues, try our community pages for the Samsung ATIV S Neo or contact the application developer listed in the application description for more help.

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