Last Updated: Nov 15, 2013
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
A soft reset deletes any temporary files that may be causing the issue.
A complete application uninstall removes all related files, settings, and data from your Samsung Array. After the uninstall, reinstall it to try to fix any download errors and to be sure you have the latest software version of the application.
Note: To optimize device performance, be sure your Samsung Array is running the most recent device software. Check for software updates.
If you're still having issues, try our community pages for the Samsung Array or contact the application developer listed in the application description for more help.