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Troubleshoot issues related to battery life on your Motorola XPRT

Last Updated: Nov 15, 2013


This article helps you troubleshoot battery life issues on your Motorola XPRT.

You may have battery life issues if your Motorola XPRT™ battery:
  • Consistently displays low charge
  • Drains quickly

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Change the power settings using Sprint Zone to increase battery life on your Motorola XPRT.

    1. From the home screen, tap the Launcher icon.
    2. Scroll to and tap Sprint Zone.
    3. Tap Help.
    4. Tap I Need Help.
    5. Tap Power Configuration.
    6. Tap Low Power Configuration.
    7. Tap Apply.
    8. If the Low Power Configuration setting disables a feature you are using such as Wi-Fi or Sync, tap the feature to turn it back on.

    You can also manually adjust power settings.

  2. Verify the battery is not damaged.

    1. Press and hold the Power key and then tap Power off to turn your Motorola XPRT off.
    2. Remove the battery.
    3. Carefully inspect the battery to be sure it's not overheating, swollen or damaged. These are signs that the battery needs to be replaced and may be the cause of your issue.
    4. If the battery appears damaged, don't reinsert it into your Motorola XPRT.
    5. If you're still having issues, please make an appointment at a nearby Sprint Repair center for more help.

Note: To optimize device performance, be sure your Motorola XPRT is running the most recent device software. Check for software updates.

If you're still having issues, please try our community pages for the Motorola XPRT or review these FAQs

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