This article provides troubleshooting tips for the HTC EVO 3D. It contains troubleshooting steps and advice to help resolve issues that may occur when attempting to send or receive multimedia messages.

• Unable to send or receive multimedia messages (MMS).

The following steps and advice can be used to help identify the underlying cause of the issue and resolve it. After completing each step, test to see if the problem still occurs. If so, proceed to the following step.

1. Verify your HTC EVO 3D is connected to the Sprint voice and data network using Sprint Zone.

   Check that your HTC EVO 3D is connected to the data network. Follow these instructions to access Sprint Zone and then browse to Help > I Need Help. The voice and data connection will automatically be tested. If the test fails, update the data profile by tapping Update Profile. Updating the data profile can potentially fix connectivity issues.

   For more information on how to troubleshoot data connectivity issues, follow these instructions.

2. Is the media file too large?

   If an error message is displayed indicating that the file size is too large, try to reduce it by using an appropriate editing program. If you are unable to reduce the file, try sending the file via email. Email providers generally have a much higher file size limit.

3. Perform a soft reset.

   This process will re-establish the device's connection to the Sprint network. To perform a soft reset, turn your HTC EVO 3D off and remove the battery. After 30 seconds, reinsert the battery and turn your HTC EVO 3D back on.

Note: To optimize device performance, ensure your HTC EVO 3D is running the most recent device software. To check for software updates, follow these instructions.

If you are still having issues, try our community pages for the HTC EVO 3D or contact Sprint Customer Care for further assistance.