This article provides troubleshooting tips for the HTC EVO 3D. It contains troubleshooting steps and advice to help resolve issues that may occur when attempting to send or receive text messages.

• Unable to send or receive text messages (SMS)
  
• Error code or network message displayed when attempting to send a text message

The following steps and advice can be used to help identify the underlying cause of the issue and resolve it. After completing each step, test to see if the problem still occurs. If so, proceed to the following step.

1. Verify your HTC EVO 3D is connected to the Sprint voice network using Sprint Zone.

   Check that your HTC EVO 3D is connected to the voice network. Follow these instructions to access Sprint Zone and browse to Help > I Need Help. The voice connection will automatically be tested. If the test fails, update the profile by tapping Update Profile. This can potentially fix connectivity issues. If updating the profile does not resolve the issue, move on to the next step.

2. Perform a soft reset.

   This process will re-establish the device's connection to the Sprint network. To perform a soft reset, turn your HTC EVO 3D off and remove the battery. After 30 seconds, reinsert the battery and turn your HTC EVO 3D back on. If a soft reset did not solve the problem, then move on to the next step.

3. Has your HTC EVO 3D ever successfully sent or received a text message?

   If your HTC EVO 3D is active and has never successfully sent or received a text message, contact Sprint Customer Care for further troubleshooting.

Note: To optimize device performance, ensure your HTC EVO 3D is running the most recent device software. To check for software updates, follow these instructions.

If you are still having issues, try our community pages for the HTC EVO 3D or contact Sprint Customer Care for further troubleshooting.