Last Updated: May 16, 2014
This article helps you troubleshoot data connectivity issues on your AIRAVE 2.5.
You may have data connectivity issues if the device connected to your AIRRAVE 2.5 is unable to:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Refer to the Sprint coverage map and see if your location is within Sprint AIRAVE coverage.
Verify your AIRAVE 2.5 is connected to the Sprint network.
If your AIRAVE 2.5 is connected to the Sprint network, the Broadband, GPS, Network, and Mobile LEDs are all solid green.
Perform a soft reset.
A soft reset reconnects your AIRAVE 2.5 to the Sprint network.
If you're still having issues, please contact Sprint AIRAVE Support at (866) 556- 7310.