Last Updated: Mar 26, 2015
This article helps you troubleshoot data connectivity issues on your Apple iPhone 5.
You may have data connectivity issues if you're unable to:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify airplane mode is turned off.
Airplane mode is a feature that prevents your device from sending or receiving a wireless transmission.
Verify that mobile data is enabled.
Verify your Apple iPhone 5 is connected to the Sprint network using Safari.
Be sure mobile data is enabled. Some features and applications require a data connection to work properly.
Perform a soft reset.
A soft reset restarts your phone and does not erase any of your content or data.
Do you know if other Sprint customers are experiencing the same problem in the same location?
Temporary solution: Connect to a Wi-Fi network.
You can connect to a Wi-Fi network as a temporary solution.
Note: Most Wi-Fi networks have a range of less than 100 feet indoors and up to 300 feet outdoors. Objects between the router and your Apple iPhone 5 may decrease the signal strength.
Connecting to a Wi-Fi network may also improve battery life.
Note: To optimize device performance, be sure your Apple iPhone 5 is running the most recent device software. Check for software updates.
If you're still having issues, please contact Sprint Customer Care for more help.