Last Updated: May 16, 2014
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
If the Mobile Network connection is turned off, your BlackBerry® Bold™ 9930 cannot access the Internet. Be sure that the Mobile Network connection is turned on.
Update the profile to be sure your BlackBerry Bold 9930 is on the Sprint network.
If your BlackBerry Bold 9930 is not able to send or receive any kind of data (browsing, messages, emails), it may not be connected to BlackBerry services.
A soft reset reconnects your BlackBerry Bold 9930 to the Sprint network.
You can connect to a Wi-Fi network as a temporary solution.
Note: Most Wi-Fi networks have a range of less than 100 feet indoors and up to 300 feet outdoors. Objects between the router and your BlackBerry Bold 9930 may decrease the signal strength.
Connecting to a Wi-Fi network may also improve battery life.
Note: To optimize device performance, be sure your BlackBerry Bold 9930 is running the most recent device software. Upgrade the device software.
If you're still having issues, please contact Sprint Customer Care for more help.