Last Updated: Dec 24, 2014
This article helps you troubleshoot data connectivity issues on your HTC 8XT.
You may have data connectivity issues if you're unable to:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Enable mobile data.
Update the network profile.
Perform a soft reset.
A soft reset reconnects your HTC 8XT to the Sprint network.
Do you know if other Sprint customers are experiencing the same problem in the same location?
Temporary solution: Connect to a Wi-Fi network.
You can connect to a Wi-Fi network as a temporary solution.
Note: Most Wi-Fi networks have a range of less than 100 feet indoors and up to 300 feet outdoors. Objects between the router and your HTC 8XT may decrease the signal strength.
Connecting to a Wi-Fi network may also improve battery life.
Note: To optimize phone performance, be sure your HTC 8XT is running the most recent phone software. Check for software updates.
If you're still having issues, please contact Sprint Customer Care for more help.