Last Updated: Jul 25, 2014
This article helps you troubleshoot data connectivity issues on your Kyocera KONA.
You may have data connectivity issues if you're unable to:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify your Kyocera KONA™ is connected to the Sprint network.
Be sure mobile data is enabled. Some features and applications require a data connection to work properly.
Perform a soft reset.
A soft reset reconnects your Kyocera KONA to the Sprint network.
Do you know if other Sprint customers are experiencing the same problem in the same location?
Note: To optimize device performance, be sure your Kyocera KONA is running the most recent device software. Check for software updates.
If you're still having issues, please contact Sprint Customer Care for more help.