Troubleshoot issues related to data connectivity and your Kyocera KONA

Last Updated: Jul 25, 2014

This article helps you troubleshoot data connectivity issues on your Kyocera KONA.

You may have data connectivity issues if you're unable to:

  • Connect to the Internet
  • Browse websites
  • Send or receive multimedia messages
  • Load Internet content within applications
  • Send or receive email

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify your Kyocera KONA™ is connected to the Sprint network.

    Be sure mobile data is enabled. Some features and applications require a data connection to work properly.

    1. From the home screen, press the OK key.
    2. Scroll to Settings and press the OK key.
    3. Scroll to Others and press the OK key.
    4. Scroll to Data Settings and press the OK key.
    5. Scroll to Update Data Profile and press the OK key.
  2. Perform a soft reset.

    A soft reset reconnects your Kyocera KONA to the Sprint network.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.
  3. Do you know if other Sprint customers are experiencing the same problem in the same location?

    • If yes or you don't know: Please contact Sprint Customer Care for help.
    • If no: Please find the nearest Sprint Repair center and schedule an appointment so a Sprint technician can further diagnose the issue.

Note: To optimize device performance, be sure your Kyocera KONA is running the most recent device software. Check for software updates.

If you're still having issues, please contact Sprint Customer Care for more help.

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