Last Updated: May 16, 2014
This article helps you troubleshoot data connectivity issues on your Samsung Array.
You may have data connectivity issues if you're unable to:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify your Samsung Array™ is connected to the Sprint network using the web browser.
Be sure mobile data is enabled. Some features and applications require a data connection to work properly.
Perform a soft reset.
A soft reset reconnects your Samsung Array to the Sprint network.
Do you know if other Sprint customers are experiencing the same problem in the same location?
Note: To optimize device performance, be sure your Samsung Array is running the most recent device software. Check for software updates.
If you're still having issues, please contact Sprint Customer Care for more help.