Last Updated: Nov 20, 2014
This article helps you troubleshoot data connectivity issues on your Samsung Galaxy S III.
You may have data connectivity issues if you're unable to:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify mobile data is enabled.
Verify your Samsung Galaxy S III® is connected to the Sprint Data network using Sprint Zone.
Reset your connection to the Sprint network.
If resetting your connection to the Sprint network doesn't help, dial *2 on your phone, or dial 855-639-4644 to reach Sprint Prepaid Customer Care.
Note: Resetting your connection does not erase any data from your phone.
Note: To optimize device performance, be sure your Samsung Galaxy S III is running the most recent device software. Check for software updates.
If you're still having issues, dial *2 on your phone or dial 855-639-4644 to reach Sprint Prepaid Customer Care.