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Troubleshoot issues related to data connectivity and your Samsung Galaxy S III

Last Updated: May 16, 2014

This article helps you troubleshoot data connectivity issues on your Samsung Galaxy S III.

You may have data connectivity issues if you're unable to:

  • Connect to the Internet
  • Browse websites
  • Send or receive multimedia messages
  • Load Internet content within applications
  • Send or receive email

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify mobile data is enabled.

    1. From the home screen, tap the Menu key.
    2. Tap Settings.
    3. From the Connections tab, tap More networks.
    4. Tap Mobile networks.
    5. Tap to check Mobile data.
  2. Verify your Samsung Galaxy S III® is connected to the Sprint network using Sprint Zone.

    1. From the home screen, tap Apps.
    2. Scroll to and tap Sprint Zone.
    3. Tap My Device.
    4. Tap Dashboard.
    5. Scroll to and tap Data Network.
    6. Your data connection status displays.
    7. Tap Update Profile.
    8. After the profile update is complete, tap OK.
  3. Reset your connection to the Sprint network.

    If resetting your connection to the Sprint network doesn't help, dial *2 on your phone, or dial 855-639-4644 to reach Sprint Prepaid Customer Care.

    Note: Resetting your connection does not erase any data from your phone.

    1. From the home screen, tap Phone.
    2. Dial ##72786#.
    3. Your phone restarts.
    4. After it restarts, your phone automatically starts Hands Free Activation.
    5. After Hands Free Activation completes, your phone is ready to be used.

Note: To optimize device performance, be sure your Samsung Galaxy S III is running the most recent device software. Check for software updates.

If you're still having issues, dial *2 on your phone or dial 855-639-4644 to reach Sprint Prepaid Customer Care.

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