Last Updated: May 16, 2014
This article helps troubleshoot email issues on your Apple iPhone 5.
You may have email issues if you're unable to:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify your Apple iPhone 5 is connected to the Sprint or a Wi-Fi network using Safari.
Be sure mobile data is enabled. Email requires a data connection to work properly.
Verify that the email address and password are correct.
Double-check that you have set up your email account correctly on your Apple iPhone 5.
This is the most common scenario and includes all major public email providers such as Yahoo!®, Hotmail®, Gmail™, and AOL®. Many companies provide a Microsoft Exchange email address to their employees.
For a personal email address:
This step doesn't delete any of your emails. It only removes the link to your account for now. Remove an email account from your Apple iPhone 5.
For a business email address via Microsoft Exchange™:
Perform a soft reset.
A soft reset reconnects your Apple iPhone 5 to the Sprint network.
Note: To optimize device performance, be sure your Apple iPhone 5 is running the most recent device software. Check for software updates.