Last Updated: May 16, 2014
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
If your BlackBerry Bold 9930 is not able to send or receive any kind of data (messages or emails), it may not be registered to the BlackBerry service.
Connect to the BlackBerry service (Register Now).
If your BlackBerry Bold 9930 still can't connect to data, troubleshoot data connectivity.
On your BlackBerry Bold 9930 web browser, navigate to your email provider's website and try to sign in to your email account.
If you're unable to sign in, double-check that you entered the correct username and password.
If you recently updated your email account password, you also have to update the email settings on your BlackBerry Bold 9930.
Be sure that you've entered the exact settings for each email account you want to access. The instructions are different depending on the type of email account you're trying to set up.
This is the most common scenario and includes all major public email providers such as Yahoo!®, Hotmail®, Gmail™, and AOL®.
Many companies provide a Microsoft Exchange email address to their employees.
Sprint recommends that you contact your IT department for the correct setup information.
Set up corporate BES email (enterprise activation).
If your Exchange account still doesn't work, contact your corporate IT department for more help.
If you are unable to send or receive emails, your BlackBerry Bold 9930 may not have the service books for your email account.
Send service books for an email account.
A soft reset reconnects your BlackBerry Bold 9930 to the Sprint network.
Note: To optimize device performance, be sure your BlackBerry Bold 9930 is running the most recent device software. Upgrade the device software.