Last Updated: May 16, 2014
This article helps troubleshoot email issues on your BlackBerry Q10.
You may have email issues if you're unable to:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Verify your BlackBerry® Q10 is connected to the Sprint network.
Be sure mobile data is enabled. A data connection is required to send or receive email.
Verify that the email address and password are correct.
On your BlackBerry Q10 web browser, navigate to your email provider's website and try to sign in to your email account.
If you're unable to sign in, double-check that you entered the correct username and password.
If you recently updated your email account password, you also have to update the email settings on your BlackBerry Q10.
Double-check that you have set up your email account correctly on your BlackBerry Q10.
Be sure that you've entered the exact settings for each email account you want to access. The instructions are different depending on the type of email account you're trying to set up.
For a personal email address:
This is the most common scenario and includes all major public email providers such as Yahoo!®, Hotmail®, Gmail™, and AOL®.
For a business email address via Microsoft Exchange™:
Many companies provide a Microsoft Exchange email address to their employees.
Sprint recommends that you contact your IT department for the correct setup information. You'll need your server address, domain, username, and your corporate password.
After you have this information, set up the Microsoft Exchange account.
If your Exchange account still doesn't work, contact your corporate IT department for more help.
Perform a soft reset.
A soft reset reconnects your BlackBerry Q10 to the Sprint network.
Note: To optimize device performance, be sure your BlackBerry Q10 is running the most recent device software. Check for software updates.