Troubleshoot issues related to email on your Motorola XPRT

Last Updated: May 16, 2014

This article helps troubleshoot email issues on your Motorola XPRT.

You may have email issues if you're unable to:
  • Send emails
  • Receive emails

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify your Motorola XPRT™ is connected to the Sprint network using Sprint Zone.

    Be sure mobile data is enabled. Email requires a data connection to work properly.

    1. From the home screen, tap the Launcher icon.
    2. Scroll to and tap Sprint Zone.
    3. Tap Help.
    4. Tap I Need Help.
    5. This automatically checks the voice and data connections.
    6. If either connection fails, tap Update Profile.
    7. Test your device to see if the issue is resolved.

    If your Motorola XPRT is still unable to connect to data, troubleshoot data connectivity.

  2. Verify that the email address and password are correct.
  3. On your Motorola XPRT web browser, navigate to your email provider's website and try to sign in to your email account.
    If you're unable to sign in, double-check that you entered the correct username and password.
    If you recently updated your email account password, you also have to update the email settings on your Motorola XPRT.

  4. Double-check that you have set up your email account correctly on your Motorola XPRT.
  5. Be sure that you've entered the exact settings for each email account you want to access. The instructions are different depending on the type of email account you're trying to set up.

    • For a personal email address:
    • This is the most common scenario and includes all major public email providers such as Yahoo!®, Hotmail®, Gmail™, and AOL®.

      1. If you've already set up the email address on your Motorola XPRT, try removing it from your device to delete any incorrect settings.
      2. This step doesn't delete any of your emails. It only removes the link to your account for now. Remove an email account.
      3. Add your email account to your Motorola XPRT.

    • For a business email address via Microsoft Exchange™:
    • Many companies provide a Microsoft Exchange email address to their employees.
      Sprint recommends that you contact your IT department for the correct setup information. You'll need your server address, domain, username, and your corporate password.
      After you have this information, set up the Microsoft Exchange account.
      If your Exchange account still doesn't work, contact your corporate IT department for more help.

  6. Perform a soft reset.

    A soft reset reconnects your Motorola XPRT to the Sprint network.

    1. Press and hold the Power key and then tap Power off to turn your Motorola XPRT off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press and hold the Power key to turn your Motorola XPRT back on.
    4. Test your device to see if the issue is resolved.

Note: To optimize device performance, be sure your Motorola XPRT is running the most recent device software. Check for software updates.

If you're still having issues, please try our community pages for the Motorola XPRT or contact Sprint Customer Care for more help.

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