Troubleshoot issues related to email on your Sanyo SCP-3810

Last Updated: Nov 15, 2013

This article helps troubleshoot email issues on your Sanyo SCP-3810.

You may have email issues if you're unable to:
  • Send emails
  • Receive emails

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify your Sanyo® SCP-3810 is connected to the Sprint network using the web browser.

    Be sure mobile data is enabled. Email requires a data connection to work properly.

    1. From the home screen, press the OK/MENU key.
    2. Scroll to Web and press the OK/MENU key.
    3. Try to browse to a web page.
    4. If the data connection fails, update the profile.
    5. Test your device to see if the issue is resolved.

    If your Sanyo SCP-3810 is still unable to connect to data, troubleshoot data connectivity.

  2. Verify that the email address and password are correct.
  3. On your Sanyo SCP-3810 web browser, navigate to your email provider's website and try to sign in to your email account.
    If you're unable to sign in, double-check that you entered the correct username and password.
    If you recently updated your email account password, you also have to update the email settings on your Sanyo SCP-3810.

  4. Have you set up your email account correctly on your Sanyo SCP-3810?
  5. Be sure that you've entered the exact settings for each email account you want to access on your Sanyo SCP-3810. The instructions are different depending on the type of email account you're trying to set up.

    • Are you trying to set up a personal email address?
    • This is the most common scenario and includes all major public email providers such as Yahoo!®, Hotmail®, Gmail™, and AOL®.

      1. If you've already tried to to set up the email address on your Sanyo SCP-3810, try removing it from your device to delete any incorrect settings.

      2. This step doesn't delete any of your emails. It only removes the link to your account for now.

        Remove an email account

      3. Add your email account to your Sanyo SCP-3810.

    • Are you trying to set up a business email address via Microsoft Exchange™?
    • Many companies provide a Microsoft Exchange email address to their employees.
      Sprint recommends that you contact your IT department for the correct setup information. You'll need your server address, domain, username, and your corporate password.
      After you have this information, set up the Microsoft Exchange account.
      If your Exchange account still doesn't work, contact your corporate IT department for more help.

  6. Perform a soft reset.

    A soft reset reconnects your Sanyo SCP-3810 to the Sprint network.

    1. Press and hold the Power key to turn your Sanyo SCP-3810 off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press and hold the Power key to turn your Sanyo SCP-3810 back on.
    4. Test your device to see if the issue is resolved.

Note: To optimize device performance, be sure your Sanyo SCP-3810 is running the most recent device software. Check for software updates.

If you're still having issues, contact Sprint Customer Care for more help.

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