Last Updated: May 16, 2014
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Be sure mobile data is enabled and functioning for iMessages to work properly.
If your Apple iPad with Retina display still can't connect to data, troubleshoot data connectivity.
A soft reset reconnects your Apple iPad with Retina display to the Sprint network.
Note: To optimize device performance, be sure your Apple iPad with Retina display is running the most recent device software. Check for software updates.
If you're still having issues, contact Sprint Customer Care for more help.