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Troubleshoot issues related to iMessages on your Apple iPad with Retina Display

Last Updated: Nov 15, 2013

This article helps troubleshoot sending or receiving iMessages.

You may have this issue if your device is unable to:
  • Send or receive iMessages

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify your Apple iPad with Retina display is connected to the Sprint network using Safari.

    Be sure mobile data is enabled and functioning for iMessages to work properly.

    1. From the home screen, tap Safari.
    2. Try to browse to a web page.
    3. If the data connection fails, update the profile.
    4. Test your device to see if the issue is resolved.

    If your Apple iPad with Retina display still can't connect to data, troubleshoot data connectivity.

  2. Perform a soft reset.

    A soft reset reconnects your Apple iPad with Retina display to the Sprint network.

    1. From the home screen, press and hold the Power key and the Home key.
    2. Release the Power key and the Home key when the Apple logo appears.
    3. Your Apple iPad with Retina display restarts.
    4. Test your device to see if the issue is resolved.

Note: To optimize device performance, be sure your Apple iPad with Retina display is running the most recent device software. Check for software updates.

If you're still having issues, contact Sprint Customer Care for more help.

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