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Troubleshoot issues related to low internal memory on your Apple iPhone 4

Last Updated: Nov 15, 2013

This article helps you troubleshoot low internal memory issues on your Apple iPhone 4.

You may have low internal memory issues if your device is:
  • Displaying low memory error messages
  • Unable to install applications
  • Freezing or unresponsive

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

Low memory issues arise when you have too many applications on your Apple iPhone 4.

  1. Verify you have adequate memory.

    1. From the home screen, tap Settings.
    2. Tap General.
    3. Tap Usage to view a list of applications that are currently consuming system memory.
    4. Try closing an application, and if you no longer use an application, uninstall it.
    5. Test your device to see if the issue is resolved.

  2. Uninstall unused applications.

    Sprint recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.

    Uninstall an application.

    Note: Your Apple iPhone 4 comes with some pre-installed applications that you can't uninstall.

  3. Perform a soft reset.

    A soft reset deletes any temporary files and can potentially free up internal memory.

    1. From the home screen, press and hold the Power key and the Home key.
    2. Release the Power key and the Home key when the Apple logo appears.
    3. Your Apple iPhone 4 restarts.
    4. Test your device to see if the issue is resolved.

Note: To optimize device performance, be sure your Apple iPhone 4 is running the most recent device software. Check for software updates.

If you're still having issues, try our community pages for the Apple iPhone 4 or make an appointment at a nearby Sprint Repair center for more help.

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