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Troubleshoot issues related to low internal memory on your BlackBerry Bold 9930

Last Updated: Nov 15, 2013

This article helps you troubleshoot low internal memory issues on your BlackBerry Bold 9930.

You may have low internal memory issues if your device is:
  • Displaying low memory error messages
  • Unable to install applications
  • Freezing or unresponsive

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

Low memory issues arise when you have too many applications on your BlackBerry® Bold™ 9930 or when you need to clear your browser cache.

  1. Verify your BlackBerry Bold 9930 has available memory.

    1. From the home screen, scroll to the All tray, and press the trackpad.
    2. Scroll to Options, and press the trackpad.
    3. Scroll to Device, and press the trackpad.
    4. Scroll to Storage, and press the trackpad.
    5. Scroll to Application Storage and Media Card Storage to view available memory.
    6. If your memory usage is near capacity, follow the steps below to free up memory.

  2. Close background applications.

    Sprint recommends that you close background applications when you are done using them. It helps free up internal memory and can improve device performance.

    Close background applications.

    Note: Five applications display even when closed: Home, Phone, BlackBerry Messenger, Browser, and Messages.

  3. Uninstall unused applications.

    Sprint recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.

    Uninstall an application.

    Note: Some applications come pre-installed on your BlackBerry Bold 9930 and can't be uninstalled.

  4. Clear the browser cache.

    Sprint recommends that you clear the browser cache occasionally. Clearing the browser cache will delete saved webpages and other temporary files, which helps free up internal memory and can improve device performance.

    Clear the browser cache.

  5. Perform a soft reset.

    A soft reset deletes any temporary files and can potentially free up internal memory.

    1. Press and hold the Power key to turn your BlackBerry Bold 9930 off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press the Power key to turn your BlackBerry Bold 9930 back on.
    4. Test your device to see if the issue is resolved.

Note: To optimize device performance, be sure your BlackBerry Bold 9930 is running the most recent device software. Upgrade the device software.

If you're still having issues, try our community pages for BlackBerry devices or make an appointment at a nearby Sprint Repair center for more help.

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