Tips

Troubleshoot issues related to low internal memory on your BlackBerry Curve 8530

Last Updated: Nov 15, 2013


This article helps you troubleshoot low internal memory issues on your BlackBerry Curve 8530.

You may have low internal memory issues if your device is:
  • Displaying low memory error messages
  • Unable to install applications
  • Freezing or unresponsive

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

Low memory issues arise when you have too many applications on your BlackBerry® Curve™ 8530 or when you need to clear your browser cache.

  1. Verify you have adequate memory.

    1. From the home screen, press the Menu key.
    2. Scroll to Options and press the trackpad.
    3. Scroll to Memory and press the trackpad.
    4. Scroll to Application Memory and Media Card to be sure you have enough free memory.

  2. Close background applications.

    Sprint recommends that you close background applications when you are done using them. It helps free up internal memory and can improve device performance.

    Close background applications.

    Note: Five applications display even when they are closed: Phone, BlackBerry Messenger, Home Screen, Browser, and Messages.

  3. Uninstall unused applications.

    Sprint recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.

    Uninstall an application.

    Note: Some applications come pre-installed on your BlackBerry Curve 8530 and can't be uninstalled.

  4. Clear the browser cache.

    Sprint recommends that you clear the browser cache occasionally. Clearing the browser cache will delete saved webpages and other temporary files, which helps free up internal memory and can improve device performance.

    Clear the browser cache.

  5. Perform a soft reset.

    A soft reset deletes any temporary files and can potentially free up internal memory.

    1. Press and hold the Power key to turn your BlackBerry Curve 8530 off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press and hold the Power key to turn your BlackBerry Curve 8530 back on.
    4. Test your phone to see if the issue is resolved.

Note: To optimize device performance, be sure your BlackBerry Curve 8530 is running the most recent device software. Upgrade the device software.

If you're still having issues, try our community pages for the BlackBerry Curve 8530 or make an appointment at a nearby Sprint Repair center for more help.

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