Last Updated: May 16, 2014
This article helps you troubleshoot low internal memory issues on your BlackBerry Q10.
You may have low internal memory issues if your phone is:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Low memory issues can arise when you have too many applications on your BlackBerry® Q10 or when you need to clear your application cache.
Uninstall unused applications.
Sprint recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.
Note: Your BlackBerry Q10 comes with some pre-installed applications that you can't uninstall.
Perform a soft reset.
A soft reset deletes any temporary files and can potentially free up internal memory.
Note: To optimize device performance, be sure your BlackBerry Q10 is running the most recent device software. Check for software updates.