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Troubleshoot issues related to low internal memory on your BlackBerry Q10

Last Updated: May 16, 2014

This article helps you troubleshoot low internal memory issues on your BlackBerry Q10.

You may have low internal memory issues if your phone is:

  • Displaying low memory error messages
  • Unable to install applications
  • Freezing or unresponsive

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

Low memory issues can arise when you have too many applications on your BlackBerry® Q10 or when you need to clear your application cache.

  1. Uninstall unused applications.

    Sprint recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.

    Uninstall an application.

    Note: Your BlackBerry Q10 comes with some pre-installed applications that you can't uninstall.

  2. Perform a soft reset.

    A soft reset deletes any temporary files and can potentially free up internal memory.

    1. Press and hold the Power key to turn your BlackBerry Q10 off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press and hold the Power key to turn your BlackBerry Q10 back on.
    4. Test your phone to see if the issue is resolved.

Note: To optimize device performance, be sure your BlackBerry Q10 is running the most recent device software. Check for software updates.

If you're still having issues, try our community pages for the BlackBerry Q10 or make an appointment at a convenient Sprint Repair center for more help.

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