Last Updated: Apr 09, 2013
This article helps you troubleshoot low internal memory issues on your HTC EVO 4G.
You may have low internal memory issues if your device is:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Low memory issues arise when you have too many applications on your HTC EVO(TM) 4G or when you need to clear your application cache.
Verify you have available memory using Sprint Zone.
The Sprint Zone application can help identify the cause of low memory issues.
Uninstall unused applications.
Sprint recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.
Note: Your HTC EVO 4G comes with some pre-installed applications that you can't uninstall.
Move applications to the memory card.
By default, your HTC EVO 4G saves all applications to internal memory. To free up internal memory, you can move some applications to the memory card.
Note: Be sure your memory card has enough space to handle the transfer. You can also consider switching to a higher capacity memory card.
Note: Some applications must remain on internal memory. If an application on the memory card malfunctions, move it back to your HTC EVO 4G internal memory.
Clear application cache.
Each application has a cache of temporary files that may be taking up memory.
Try clearing the application cache from your larger applications to free up space.
Continue to clear the cache on the rest of your apps.
You may not be able to clear the cache for every application.
Rarely, an application may not function as expected afterward.
Be sure you clear only the application cache and not the application data.
Perform a soft reset.
A soft reset deletes any temporary files and can potentially free up internal memory.
Note: To optimize device performance, be sure your HTC EVO 4G is running the most recent device software. Check for software updates.
If you're still having issues, try our community pages for the HTC EVO 4G.