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Troubleshoot issues related to low internal memory on your Kyocera DuraXT

Last Updated: Nov 15, 2013

This article helps you troubleshoot low internal memory issues on your Kyocera DuraXT.

You may have low internal memory issues if your device is:

  • Displaying low memory error messages
  • Unable to install applications
  • Freezing or unresponsive

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

Low memory issues arise when you have too many applications on your Kyocera DuraXT or when you need to clear your application cache.

  1. Verify your Kyocera DuraXT has available memory.

    1. From the home screen, press the OK/Menu key.
    2. Scroll to Settings and press the OK/Menu key.
    3. Scroll to Phone Info and press the OK/Menu key.
    4. Scroll to Memory Status and press the OK/Menu key.
    5. Total available memory displays.
  2. Clear the browser cache.

    Clear the browser cache to free up memory.

  3. Uninstall unused applications.

    Sprint recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.

    Uninstall an application.

    Note: Your Kyocera DuraXT comes with some pre-installed applications that you can't uninstall.

  4. Perform a soft reset.

    A soft reset deletes any temporary files and can potentially free up internal memory.

    1. Press and hold the Power key to turn your Kyocera DuraXT off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press and hold the Power key to turn your Kyocera DuraXT back on.
    4. Test your device to see if the issue is resolved.

Note: To optimize device performance, be sure your Kyocera DuraXT is running the most recent device software. Check for software updates.

If you're still having issues, try our community pages for the Kyocera DuraXT or make an appointment at a nearby Sprint Repair center for more help.

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