Tips

Troubleshoot issues related to low internal memory on your Kyocera Hydro VIBE

Last Updated: May 16, 2014

This article helps you troubleshoot low internal memory issues on your Kyocera Hydro VIBE.

You may have low internal memory issues if your phone is:

  • Displaying low memory error messages
  • Unable to install applications
  • Freezing or unresponsive

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

Low memory issues can arise when you have too many applications on your Kyocera Hydro VIBE or when you need to clear your application cache.

  1. Verify your Kyocera Hydro VIBE has available memory.

    The Sprint Zone application can help identify the cause of low memory issues.

    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Sprint Zone.
    3. Tap My Device.
    4. Tap Dashboard.
    5. Scroll to and tap Storage.
    6. Tap App Storage.
    7. Tap Running to view applications and processes that are currently consuming system memory and storage.
    8. Try closing an application, and if you no longer use an application, uninstall it.
  2. Uninstall unused applications.

    Sprint recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.

    Uninstall an application.

    Note: Your Kyocera Hydro VIBE comes with some pre-installed applications that you can't uninstall.

  3. Move applications to the memory card.

    By default, your Kyocera Hydro VIBE saves all applications to internal memory. To free up internal memory, you can move some applications to the memory card.

    Note: Be sure your memory card has enough space to handle the transfer. You can also consider switching to a higher capacity memory card.

    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Scroll to and tap Apps.
    4. Scroll to and tap the preferred application.
    5. Tap Move to SD card.

    Note: Some applications must remain on internal memory. If an application on the memory card malfunctions, move it back to your Kyocera Hydro VIBE internal memory.

  4. Clear application cache.

    Each application has a cache of temporary files that may be taking up memory.

    Try clearing the application cache from your larger applications to free up space.

    Continue to clear the cache on the rest of your apps.

    You may not be able to clear the cache for every application.

    Rarely, an application may not function as expected afterward.

    Be sure you clear only the application cache and not the application data.

    • If you clear the application data, you remove your personal settings and info such as login information and high scores.
    • If you clear the application cache, you don't remove your personal settings or information.

    Clear the application cache.

  5. Perform a soft reset.

    A soft reset deletes any temporary files and can potentially free up internal memory.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.

Note: To optimize device performance, be sure your Kyocera Hydro VIBE is running the most recent device software. Check for software updates.

If you're still having issues, try our community pages for the Kyocera Hydro VIBE or make an appointment at a convenient Sprint Repair center for more help.

Be the first to Rate this article

My rating

Contact us

Find a store


Recently Viewed