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Troubleshoot issues related to low internal memory on your Kyocera Verve

Last Updated: Mar 21, 2014

This article helps you troubleshoot low internal memory issues on your Kyocera Verve.

You may have low internal memory issues if your phone is:

  • Displaying low memory error messages
  • Unable to install applications
  • Freezing or unresponsive

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

Low memory issues can arise when you have too many applications on your Kyocera Verve or when you need to clear your application cache.

  1. Verify your Kyocera Verve has available memory.

    1. From the home screen, press the center key.
    2. Scroll to Settings, then press the center key.
    3. Scroll to Phone Info, then press the center key.
    4. Scroll to Memory Status, then press the center key.
    5. The amount of available memory is displayed.
  2. Uninstall unused applications.

    Sprint recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.

    Uninstall an application.

    Note: Your Kyocera Verve comes with some pre-installed applications that you can't uninstall.

  3. Perform a soft reset.

    A soft reset deletes any temporary files and can potentially free up internal memory.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.

Note: To optimize device performance, be sure your Kyocera Verve is running the most recent device software. Check for software updates.

If you're still having issues, try our community pages for the Kyocera Verve or make an appointment at a convenient Sprint Repair center for more help.

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