Last Updated: Nov 15, 2013
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Low memory issues arise when you have too many applications on your Motorola PHOTON™ 4G or when you need to clear your application cache.
The Sprint Zone application can help identify the cause of low memory issues.
Sprint recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve device performance.
Note: Some applications come pre-installed on your Motorola PHOTON 4G and cannot be uninstalled.
By default, your Motorola PHOTON 4G saves all applications to internal memory. To free up internal memory, you can move some applications to the memory card.
Note: Be sure your memory card has enough space to handle the transfer. You can also consider switching to a higher capacity memory card.
Note: Some applications must remain on internal memory. If an application on the memory card malfunctions, move it back to your Motorola PHOTON 4G internal memory.
Clearing application cache removes any unnecessary application files and frees up memory. You may not be able to clear the cache for every application. Rarely, an application may not function as expected afterward.
Be sure you clear only the application cache and not the application data.
A soft reset deletes any temporary files and can potentially free up internal memory.
Note: To optimize device performance, be sure your Motorola PHOTON 4G is running the most recent device software. Check for software updates.