Last Updated: Dec 20, 2014
This article helps you troubleshoot low internal memory issues on your Samsung ATIV S Neo.
You may have low internal memory issues if your phone is:
These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.
Low memory issues can arise when you have too many applications on your Samsung ATIV S™ Neo or when you need to clear your application cache.
Verify you have available memory.
Uninstall unused applications.
Sprint recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve phone performance.
Note: Your Samsung ATIV S Neo comes with some pre-installed applications that you can't uninstall.
Perform a soft reset.
A soft reset deletes any temporary files and can potentially free up internal memory.
Note: To optimize phone performance, be sure your Samsung ATIV S Neo is running the most recent phone software. Check for software updates.