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Troubleshoot issues related to low internal memory on your Samsung ATIV S Neo

Last Updated: Dec 20, 2014

This article helps you troubleshoot low internal memory issues on your Samsung ATIV S Neo.

You may have low internal memory issues if your phone is:

  • Displaying low memory error messages
  • Unable to install applications
  • Freezing or unresponsive

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

Low memory issues can arise when you have too many applications on your Samsung ATIV S™ Neo or when you need to clear your application cache.

  1. Verify you have available memory.

    1. From the Start screen, swipe to the left.
    2. Scroll to and tap Settings.
    3. Scroll to and tap storage sense.
    4. Tap phone.
    5. Your phone's memory status displays.
  2. Uninstall unused applications.

    Sprint recommends that you uninstall unused applications when possible. It helps free up internal memory and can improve phone performance.

    Uninstall an application.

    Note: Your Samsung ATIV S Neo comes with some pre-installed applications that you can't uninstall.

  3. Perform a soft reset.

    A soft reset deletes any temporary files and can potentially free up internal memory.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.

Note: To optimize phone performance, be sure your Samsung ATIV S Neo is running the most recent phone software. Check for software updates.

If you're still having issues, try our community pages for the Samsung ATIV S Neo or make an appointment at a nearby Sprint Repair center for more help.

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